COVID-19 FAQ’s

Porters Boutique Hotel is currently operating in the New Zealand COVID-19 Protection Framework – ORANGE setting

What is the Hotels cancellation policy?

Bookings can be cancelled 48 hours prior to arrival with no cancellation fee.

Can I change the dates of my booking?

Yes, if your booking has been made directly with the Hotel. We appreciate it is uncertain times and flexibility is required. If your booking has been made by a third party, you will need to contact them directly.

What can I expect when arriving at the Hotel?

We ask all guests arriving at the Hotel to scan the QR code or sign in and always wear a facemask in public spaces. The Front Desk Team will prepare your welcome pack that includes your room keys, parking pass and welcome letter. You will be asked to complete a registration form and payment for accommodation is required upon arrival. The Hotel does have PayWave facilities available.

Am I expected to wear a face mask in public spaces?

Yes. We are working to keep everyone safe, including our guests and staff. Wearing a mask is an important part of this and protects the spread of infectious droplets and particles.

Will I receive assistance with my luggage upon arrival?

Yes. The team can assist with luggage however will travel in the lift with your luggage separately. The luggage trolley will be sanitized after each use.

Is the Hotel undertaking additional cleaning?

Yes. The high touch points within the Hotel are being sanitized regularly throughout the day. Hand sanitizers are also available throughout the Hotel.

We also remind guests to keep 2 metres distance from guests you don’t know and staff.

Can I still use the laundry facilities within the Hotel?

Yes. We do ask that only one person is in the laundry at any one time.

Will I receive daily housekeeping services?

Yes. Under the protection framework – orange setting, daily housekeeping services are available; however we ask the room is vacated whilst being serviced.

What should I do if I feel unwell while staying in the Hotel?

Please contact the Healthline on 0800 358 5453